Customer Service
We provide our customers with friendly and efficient customer service. We listen and we care.

Warranty & Returns Policy  
Electronic cigarettes are consumable products and their performance and longevity is directly related to the care and maintenance provided by the purchaser. It is the purchaser’s responsibility to ensure they care and maintain their personal devices and accessories.

The warranty and returns:
•    30 days for eCigs
•    3 days for Atomizers
•    No warranty for Coil Heads, Accessories, batteries, chargers, and eLiquids

And applies only to electronic components ‘battery, Wall chargers and USB chargers ‘due to manufacturer performing and does not apply to Flavor Cartridges or E-liquid products  if it does not suit to taste.

This warranty does not cover any defects or costs caused by:
•    Modification, alteration, repair or service of this product by any persons or company other than Jawi.
•    Physical abuse to or misuse of the product.
•    Any use of the product other than that for which it was originally intended (i.e the use of unapproved accessories, like non e-cigarette chargers or power adapters)

Viewing Orders
You can track your package with your tracking number sent by Jawi to you email. At any time you may log in to your account and check the status of your order and order history. To login click the My Account tab at the top of the page and enter in your email address and password.